Viewing entries tagged
Chatbots

Will Facebook be your next call center operator?

Will Facebook be your next call center operator?

It could happen. Chat bots within the Facebook Messenger apps could potentially become a call center. After all, Facebook would save money on staff. Facebook could collect even more data on individuals and their programs, and sell the data to third parties, which is a major way the social media company generates revenue. It all depends on how consumers would react.

Source: https://techcrunch.com/2016/07/27/will-facebook-be-your-next-call-center-operator/